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Items Disappearing

Kristan — Jul 11, 2018 03:19AM CEST

Notes from my lists are disappearing. These notes are very crucial to the operation of my business. I have logged out, restarted the app, and logged back in. Nothing. What can I do?


7 Community Answers

Marcel - Jul 11, 2018 at 10:15AM CEST

Wunderlist Support Center Support Staff

Hello Kristan,

I’m very sorry for the troubles. Can you please also sign in online on www.wunderlist.com to check if the notes show up there? Are those Notes on repeating tasks?

Best
Marcel

rated : -1 Up Down

Kristan Belfield - Jul 12, 2018 at 03:18PM CEST

I tried that as well and it still doesn’t work. I have tried multiple devices in multiple locations.

rated : 0 Up Down

Viktor - Jul 12, 2018 at 03:18PM CEST

Also having this problem with missing notes. Missing both in app and web application. Also missing subtasks for tasks. This is vital for a personal and professional system. Do you have a solution for this problem?

rated : 0 Up Down

Marcel - Jul 12, 2018 at 03:21PM CEST

Wunderlist Support Center Support Staff

Hello,

are those affected tasks recurring tasks? If so, can you check in the already completed tasks if notes and subtasks are still there?

Marcel

rated : 0 Up Down

carlos duarte - Jul 13, 2018 at 11:11AM CEST

yes: those affected are the recurring tasks. yes: the subtasks are in the completed tasks.

rated : 0 Up Down

Kristan Belfield - Jul 13, 2018 at 11:11AM CEST

Yes they are recurring tasks and yes they are in the checked off ones from before 7/6. After 7/6 all recurring notes are gone. They do not carry over.

rated : 0 Up Down

Fangyuan - Jul 13, 2018 at 11:41AM CEST

Wunderlist Support Center Support Staff

Hello Carlos and Kristan,

Thank you for your feedback.

Could you please mark the completed task back to uncompleted and complete it again? Does the newly created task contain subtasks and notes?

If it doesn’t solve the problem, I’m afraid you need to add the subtasks manually. Sorry for the inconvenience.

Thank you for your understanding and support!

Regards,
Fangyuan

rated : 0 Up Down

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