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Items Disappearing

Kristan — Jul 11, 2018 03:19AM CEST

Notes from my lists are disappearing. These notes are very crucial to the operation of my business. I have logged out, restarted the app, and logged back in. Nothing. What can I do?


19 Community Answers

Marcel - Jul 11, 2018 at 10:15AM CEST

Wunderlist Support Center Support Staff

Hello Kristan,

I’m very sorry for the troubles. Can you please also sign in online on www.wunderlist.com to check if the notes show up there? Are those Notes on repeating tasks?

Best
Marcel

rated : -1 Up Down

Kristan Belfield - Jul 12, 2018 at 03:18PM CEST

I tried that as well and it still doesn’t work. I have tried multiple devices in multiple locations.

rated : 0 Up Down

Viktor - Jul 12, 2018 at 03:18PM CEST

Also having this problem with missing notes. Missing both in app and web application. Also missing subtasks for tasks. This is vital for a personal and professional system. Do you have a solution for this problem?

rated : 0 Up Down

Marcel - Jul 12, 2018 at 03:21PM CEST

Wunderlist Support Center Support Staff

Hello,

are those affected tasks recurring tasks? If so, can you check in the already completed tasks if notes and subtasks are still there?

Marcel

rated : 0 Up Down

carlos duarte - Jul 13, 2018 at 11:11AM CEST

yes: those affected are the recurring tasks. yes: the subtasks are in the completed tasks.

rated : 0 Up Down

Kristan Belfield - Jul 13, 2018 at 11:11AM CEST

Yes they are recurring tasks and yes they are in the checked off ones from before 7/6. After 7/6 all recurring notes are gone. They do not carry over.

rated : 0 Up Down

Fangyuan - Jul 13, 2018 at 11:41AM CEST

Wunderlist Support Center Support Staff

Hello Carlos and Kristan,

Thank you for your feedback.

Could you please mark the completed task back to uncompleted and complete it again? Does the newly created task contain subtasks and notes?

If it doesn’t solve the problem, I’m afraid you need to add the subtasks manually. Sorry for the inconvenience.

Thank you for your understanding and support!

Regards,
Fangyuan

rated : 0 Up Down

BeKaye - Aug 07, 2018 at 02:41PM CEST

Same issue here: Recurring tasks disappear (which is not the first time this happens), but usually after quitting and restarting the app they are back... Not this time around: Tried restarting the app (Mac Desktop version) several times.

rated : 0 Up Down

Fangyuan - Aug 07, 2018 at 02:42PM CEST

Wunderlist Support Center Support Staff

Hello BeKaye,

I’m really sorry for the trouble,

We are currently investigating the issue and hope to fix it soon. Please bear with us in the meantime.

Please don’t hesitate to contact us if you need help!

Regards,
Fangyuan

rated : 1 Up Down

Oje - Aug 08, 2018 at 11:46AM CEST

My subtasks are deleting automatically. This is frustrating as I depend on this app the set task for my staff to complete. I might as well revert to using old methods until you guys get your act together

rated : 0 Up Down

Fangyuan - Aug 09, 2018 at 07:37AM CEST

Wunderlist Support Center Support Staff

Hello Oje,

I’m really sorry for the trouble.

Our engineers have managed to fix the problem, please try again and see if it works or not.

Please let us know if the problem persists!

Regards,
Fangyuan

rated : 0 Up Down

BeKaye - Aug 13, 2018 at 12:52PM CEST

Yaaay! 
The notes are back! Reappeared - rescued... :)
Thank you heaps!

PS: I love me some Wunderlist :)

rated : 0 Up Down

William Richardson - Aug 13, 2018 at 06:03PM CEST

This issue has started happening to me today as well. The tasks are not recurring tasks. Items are just disappearing like they were deleted and are not in completed tasks

rated : 0 Up Down

Ellery - Aug 13, 2018 at 06:03PM CEST

I have the same problem with non-repeating tasks. Today tasks disappeared shortly after adding them or changing the due date.

Running desktop application on Mac OS10.10 and app on iPhone. Desktop also not seeing changes made on phone.

So far I have tried syncing both from the phone and desktop, and restarting the app.

Can you recommend any other solutions?

Thanks,
Ellery

rated : 0 Up Down

Marcel - Aug 13, 2018 at 06:03PM CEST

Wunderlist Support Center Support Staff

Hello,

Thank You for contacting us and I’d be happy to help!

Our sincere Apologies for the inconvenience caused to you .

Currently we are facing some issues with the syncing. We have informed our engineering and other concern teams and they are actively working on these to resolve the issue .

We would like to inform you that your data is safe on the servers, it is just not displaying correctly at the moment. We are working on getting this solved as quickly as possible and you can see the status of the issue in status.wunderlist.com to stay updated

We will address this issue as early as possible . Thank You for your patience and understanding .

Best Regards
Marcel

rated : 1 Up Down

Jacob Colton - Aug 28, 2018 at 01:43PM CEST

Is there any update on this as I have had this issue this morning today with items I added last night?

rated : 0 Up Down

Fangyuan - Aug 28, 2018 at 01:45PM CEST

Wunderlist Support Center Support Staff

Hello Jacob,

Thank you for reaching out to us.

We have already fixed the issue with subtasks and notes, so it should be stable in our end now. Could you please describe how it happened and tell me your device type and OS version? We will look into it.

Looking forward to your reply. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

erik - Sep 17, 2018 at 01:58PM CEST

I am having similar issues with items disappearing. They had not been deleted or checked as completed. Restarting the app did not work.

rated : 0 Up Down

Fangyuan - Sep 17, 2018 at 04:36PM CEST

Wunderlist Support Center Support Staff

Hello Erik,

Thank you for reaching out to us.

Could you please tell me more about it? Are the items recurring tasks? If you can tell me some task names, I can check if they exist in our database. Please send an email to support@wunderlist.com if you don’t want to share your task names in the forum.

Looking forward to your email. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

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