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Items Disappearing

Kristan — Jul 11, 2018 03:19AM CEST

Notes from my lists are disappearing. These notes are very crucial to the operation of my business. I have logged out, restarted the app, and logged back in. Nothing. What can I do?


31 Community Answers

Marcel - Jul 11, 2018 at 10:15AM CEST

Wunderlist Support Center Support Staff

Hello Kristan,

I’m very sorry for the troubles. Can you please also sign in online on www.wunderlist.com to check if the notes show up there? Are those Notes on repeating tasks?

Best
Marcel

rated : -1 Up Down

Kristan Belfield - Jul 12, 2018 at 03:18PM CEST

I tried that as well and it still doesn’t work. I have tried multiple devices in multiple locations.

rated : 0 Up Down

Viktor - Jul 12, 2018 at 03:18PM CEST

Also having this problem with missing notes. Missing both in app and web application. Also missing subtasks for tasks. This is vital for a personal and professional system. Do you have a solution for this problem?

rated : 0 Up Down

Marcel - Jul 12, 2018 at 03:21PM CEST

Wunderlist Support Center Support Staff

Hello,

are those affected tasks recurring tasks? If so, can you check in the already completed tasks if notes and subtasks are still there?

Marcel

rated : 0 Up Down

carlos duarte - Jul 13, 2018 at 11:11AM CEST

yes: those affected are the recurring tasks. yes: the subtasks are in the completed tasks.

rated : -1 Up Down

Kristan Belfield - Jul 13, 2018 at 11:11AM CEST

Yes they are recurring tasks and yes they are in the checked off ones from before 7/6. After 7/6 all recurring notes are gone. They do not carry over.

rated : 0 Up Down

Fangyuan - Jul 13, 2018 at 11:41AM CEST

Wunderlist Support Center Support Staff

Hello Carlos and Kristan,

Thank you for your feedback.

Could you please mark the completed task back to uncompleted and complete it again? Does the newly created task contain subtasks and notes?

If it doesn’t solve the problem, I’m afraid you need to add the subtasks manually. Sorry for the inconvenience.

Thank you for your understanding and support!

Regards,
Fangyuan

rated : 0 Up Down

BeKaye - Aug 07, 2018 at 02:41PM CEST

Same issue here: Recurring tasks disappear (which is not the first time this happens), but usually after quitting and restarting the app they are back... Not this time around: Tried restarting the app (Mac Desktop version) several times.

rated : 0 Up Down

Fangyuan - Aug 07, 2018 at 02:42PM CEST

Wunderlist Support Center Support Staff

Hello BeKaye,

I’m really sorry for the trouble,

We are currently investigating the issue and hope to fix it soon. Please bear with us in the meantime.

Please don’t hesitate to contact us if you need help!

Regards,
Fangyuan

rated : 1 Up Down

Oje - Aug 08, 2018 at 11:46AM CEST

My subtasks are deleting automatically. This is frustrating as I depend on this app the set task for my staff to complete. I might as well revert to using old methods until you guys get your act together

rated : 0 Up Down

Fangyuan - Aug 09, 2018 at 07:37AM CEST

Wunderlist Support Center Support Staff

Hello Oje,

I’m really sorry for the trouble.

Our engineers have managed to fix the problem, please try again and see if it works or not.

Please let us know if the problem persists!

Regards,
Fangyuan

rated : 0 Up Down

BeKaye - Aug 13, 2018 at 12:52PM CEST

Yaaay! 
The notes are back! Reappeared - rescued... :)
Thank you heaps!

PS: I love me some Wunderlist :)

rated : 0 Up Down

William Richardson - Aug 13, 2018 at 06:03PM CEST

This issue has started happening to me today as well. The tasks are not recurring tasks. Items are just disappearing like they were deleted and are not in completed tasks

rated : 0 Up Down

Ellery - Aug 13, 2018 at 06:03PM CEST

I have the same problem with non-repeating tasks. Today tasks disappeared shortly after adding them or changing the due date.

Running desktop application on Mac OS10.10 and app on iPhone. Desktop also not seeing changes made on phone.

So far I have tried syncing both from the phone and desktop, and restarting the app.

Can you recommend any other solutions?

Thanks,
Ellery

rated : 0 Up Down

Marcel - Aug 13, 2018 at 06:03PM CEST

Wunderlist Support Center Support Staff

Hello,

Thank You for contacting us and I’d be happy to help!

Our sincere Apologies for the inconvenience caused to you .

Currently we are facing some issues with the syncing. We have informed our engineering and other concern teams and they are actively working on these to resolve the issue .

We would like to inform you that your data is safe on the servers, it is just not displaying correctly at the moment. We are working on getting this solved as quickly as possible and you can see the status of the issue in status.wunderlist.com to stay updated

We will address this issue as early as possible . Thank You for your patience and understanding .

Best Regards
Marcel

rated : 1 Up Down

Jacob Colton - Aug 28, 2018 at 01:43PM CEST

Is there any update on this as I have had this issue this morning today with items I added last night?

rated : 0 Up Down

Fangyuan - Aug 28, 2018 at 01:45PM CEST

Wunderlist Support Center Support Staff

Hello Jacob,

Thank you for reaching out to us.

We have already fixed the issue with subtasks and notes, so it should be stable in our end now. Could you please describe how it happened and tell me your device type and OS version? We will look into it.

Looking forward to your reply. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

erik - Sep 17, 2018 at 01:58PM CEST

I am having similar issues with items disappearing. They had not been deleted or checked as completed. Restarting the app did not work.

rated : 0 Up Down

Fangyuan - Sep 17, 2018 at 04:36PM CEST

Wunderlist Support Center Support Staff

Hello Erik,

Thank you for reaching out to us.

Could you please tell me more about it? Are the items recurring tasks? If you can tell me some task names, I can check if they exist in our database. Please send an email to support@wunderlist.com if you don’t want to share your task names in the forum.

Looking forward to your email. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

Ryan Coleman - Sep 25, 2018 at 01:53PM CEST

Hello,

I'm having a similar issue with attachments staying on a recurring task. I upload the attachment through website on windows 10 to a recurring task however if I select it complete, the task reappears but without the attachment and I have to manually attach it again. Is there a solution?

rated : 0 Up Down

Martin - Sep 25, 2018 at 01:53PM CEST

I definitely have decided to quit Wunderlist after having lost 2 notes edition.
It's not a task or a subtask that dissapears and apeears again. I really lost my full day editions. I was editing the notes inside a task and saving multiple times along the day. That happened on my iPhone (iOS11 first time and iOS12 now). Than when I arrived at home and tried to see my edited notes on Wunderlist for Windows 10 (Windows Store App), it seems that it was synced with the PC that was outdated. Quiting Wunderlist and not even thinking to use To-do from Microsoft. I will try Todoist or Asana for long-term taks and definitely QuickeR! for short-term and important deadline tasks. No more MS for a while.

rated : 0 Up Down

Fangyuan - Sep 25, 2018 at 02:00PM CEST

Wunderlist Support Center Support Staff

Hello Ryan,

Thank you for reaching out to us.

Unfortunately, it’s not supported to keep the file attachment in repeating tasks. Sorry for the inconvenience!

Hello Martin,

Sorry for the trouble.

When you were editing the note, was it in a bad connection condition? It often happens that people use Wunderlist offline or without phone signal, and then the edition got lost when they get connected again. As Wunderlist relies on the internet to sync the data, it’s important to keep connected.

We will work on it and improve the experience and I hope you can consider Wunderlist or To-Do again in the future.

Regards,
Fangyuan

rated : 0 Up Down

Nick - Oct 17, 2018 at 07:55AM CEST

Hi guys,

Having a similar issue here - I'm running the desktop app on Windows and the iOS app. I had entered a bunch of non-recurring tasks yesterday and today and now they're missing. I noticed it happened after my desktop app restarted and asked me to re-enter my login details - when I logged in again the tasks were gone from my desktop and iPhone app. I've logged into the web-based app but they're not there either.

Is there a way to recover those tasks?

Thanks very much,

Nick

rated : 0 Up Down

Fangyuan - Oct 17, 2018 at 08:56AM CEST

Wunderlist Support Center Support Staff

Hello Nick,

Thank you for reaching out to us.

Could you please tell me some of the task names so I can check if they are in the database?

You can also send an email to support@wunderlist.com.

Looking forward to your reply. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

Haley Powell - Oct 29, 2018 at 05:03AM CET

I'm having this problem as well. Several items have lost their notes, and they've been replaced with this exact text:
tg hv y f juftdeg e x jyutchrydrt tftcvtyf
gyvt tfjj tsdrcghj f7f tfttfdt tdttt dr yhdrd rdycr rrdry dryifi i5ttdi d ftdhdryt rdc y
This has happened to at least three of my tasks. They are not recurring. I tried restarting, tried logging into the wunderlist site, tried logging in on my PC and my android, and all I see is this text where those notes used to be.

rated : 0 Up Down

Moath - Oct 29, 2018 at 05:03AM CET

I have lost important notes many times in wunderlist (desktop and mobile app) and now decided to not use wunderlist for note taking/ tasks anymore. I cannot trust it!

rated : 0 Up Down

Fangyuan - Oct 29, 2018 at 08:18AM CET

Wunderlist Support Center Support Staff

Hello Haley and Moath,

Thank you for the trouble.

Could you please tell me on which device did the note get replaced or disappear? Plus include the OS version and Wunderlist version. If you can recall the specific situation, it will be very helpful.

We will look into it as soon as we receive your reply. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

Haley - Oct 30, 2018 at 05:30AM CET

3.6.27.0 is the PC version of Wunderlist that I first saw this problem on, but I've seen it on every platform, from my Mac at home, my work PC, my Android device, and the online portal.
There wasn't a specific situation. One day my notes were there, then I went to look at something a day or two later, they were replaced.

rated : 0 Up Down

Fangyuan - Oct 30, 2018 at 05:59AM CET

Wunderlist Support Center Support Staff

Hello Haley,

Thank you for getting back to me.

If you found the problem on the Windows 10 version, it’s possibly caused by a problem that we are working on: when you click a task with another task opened, the note will be replaced. To avoid it from happening, please exit the task detail page before opening another task.

As now you see the same content on all the platforms, I’m afraid it’s not likely that we can restore the original note as the replaced note is probably uploaded to our server.

I’m really sorry for the trouble and hope it can be fixed soon. Thank you for your understanding!

Regards,
Fangyuan

rated : 0 Up Down

Brent - Oct 31, 2018 at 03:54AM CET

Help, all my lists on Wunderlist have disappeared. When I logged in, I could see the list name for a split second then it went away. This happened on my desktop and confirmed the same thing on my iPhone.

Brent

rated : 0 Up Down

Fangyuan - Oct 31, 2018 at 04:24AM CET

Wunderlist Support Center Support Staff

Hello Brent,

Thank you for reaching out to us.

I have checked your account in our system and I can see you were removed from a shared list. Due to our privacy policy, we cannot restore it for you, please contact the list owner to have it shared with you again.

If the list was deleted, please ask the list owner to contact us so we can restore it.

Please let me know if you need more help. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

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