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a To-Do won't sync

worksong — Jul 12, 2018 01:04AM CEST

Just one To-Do on one list, won't sync with other devices. It's never happened in 3+ years of Wunderlist use. The list in question is an old one, & both older & newer To-Dos on that list sync fine. Stumped.


6 Community Answers

Sijin - Jul 12, 2018 at 03:45AM CEST

Wunderlist Support Center Support Staff

Hi Larry!

I am very sorry for the trouble you run into, and I’d love to help!

Could you please check whether that item syncs properly on Wunderlist Web [https://www.wunderlist.com/webapp]? If not, could you please follow this instruction [https://6wunderkinder.desk.com/customer/portal/articles/1642800] to sync your data manually? At the same time, we will look into whether our server has some problems that might cause this sync issue!

Thanks for your reading and understanding! In the meantime, have a great day!

Best,
Sijin

rated : 1 Up Down

Sijin - Jul 12, 2018 at 09:18AM CEST

Wunderlist Support Center Support Staff

Dear user,

We are very sorry about this problem that you had!

We’ve heard this problem, and right now we are trying our best to look into this problem and hope to find what’s wrong!

Thanks for bearing with us during the investigation and your patience!

Best,
Sijin

rated : 0 Up Down

worksong - Jul 19, 2018 at 08:16AM CEST

Thanks, Sijin. Webapp did not sync.

Manual sync of webapp & android does not pick up the missing To-Do.

Manual sync of pc (where To-Do was created) does not delete the missing To-Do.

rated : 0 Up Down

Alan - Jul 19, 2018 at 08:17AM CEST

I have a similar problem. A list on my iPhone (iOS 11.4.1) doesn't sync but it does seem to be correct on my Mac and on Wunderlist Web.

rated : 0 Up Down

Linda - Jul 19, 2018 at 08:17AM CEST

IPhone 6 and iPad Pro are not syncing. I have NOT upgraded to iOS 11 because of apps I want to keep. Am thinking of looking for another app. I've been using Wunderlist for many years, and these problems began about a month ago. Logging out and back in does not appear to help.

rated : 0 Up Down

Sijin - Jul 19, 2018 at 10:26AM CEST

Wunderlist Support Center Support Staff

Dear all of you,

I am very sorry for the uncomfortable experience, and I’d continue to help solve your problem!

Usually, this happened when our server is not stable, or your connection to us is not good. By checking our service, our server is operational. To help solve your problem, could you spare some time to try the following way?
- Go to Wunderlist Web (https://www.wunderlist.com/webapp)
- Manually add the unsynced data if there are some unsynced items on the Wunderlist Web and Manually sync your data on the web after adding
- Go to https://www.wunderlist.com/account/devices and remove all your devices, then re-login Wunderlist

After that, your data should properly sync across your devices. Please let us know if you still have this problem! Thanks for your reading!

Best,
Sijin

rated : 0 Up Down

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