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"Oops, you'll need to sign into Wunderlist for Outlook first""

Michael Murphy — Sep 13, 2018 03:58PM CEST

My account qualifies to work with Wunderlist plugin for outlook. I use office 365 and Outlook 2013 desktop.
https://6wunderkinder.desk.com/customer/portal/articles/2279134

Wunderlist works everywhere EXCEPT in outlook, I get this error message when I use the Wunderlist quick add:
"Oops, you'll need to sign into Wunderlist for Outlook first, before we can add this email."

I DO see the plugin registered in office 365 add ins, and it has the "check mark" indicating active.
I have closed out of outlook, logged in to wunderlist in chrome, re-opened outlook and still same error.

I have looked at the "add-ins" in outlook client, I cant find any way to manage logging in.
I have gone to under "Ad-ins" and "manage connections" and the connection is defined for notifications.

I googled, and there was a public question on this forum, but it was removed :(

Any help appreciated.


11 Community Answers

Fangyuan - Sep 14, 2018 at 07:21AM CEST

Wunderlist Support Center Support Staff

Hello Michael,

Thank you for reaching out to us.

Please find the Wunderlist add-in (the one next to Wunderlist quick add) in an email detail. By clicking it, you can find the login page.

Please let me know if it works or not. Have a great day!

Regards,
Fangyuan

rated : -3 Up Down

Claire - Sep 17, 2018 at 01:25PM CEST

The answer provided above doesn't work. It spins and gives no option to sign in. I have signed in everywhere I could find. More information, please.

rated : 3 Up Down

Steve Aldrich - Sep 17, 2018 at 01:25PM CEST

I am having the same problem - clicking on it in an e-mail yields the Wunderlist pane but it remains blank. No sign-in is shown.

-Steve

rated : 3 Up Down

Chris - Sep 17, 2018 at 04:50PM CEST

Same problem on 2 accounts on different pc's

rated : 3 Up Down

Katie - Sep 20, 2018 at 02:06PM CEST

Same issue. No login link or option is provided when I click on the Wunderlist button. It spins for a moment, and then nothing.

rated : 0 Up Down

Leslie Hannaford - Sep 20, 2018 at 02:06PM CEST

Same problem here...clicking on it in an email just opens a blank Wunderlist pane.

rated : 0 Up Down

Daniel Mare - Sep 20, 2018 at 02:06PM CEST

Same problem. Has this actually worked for any new users since first reported 6 days ago?

rated : 0 Up Down

Fangyuan - Sep 20, 2018 at 02:06PM CEST

Wunderlist Support Center Support Staff

Hello everyone,

Thank you for reaching out to us and sorry for the trouble.

I have reported this issue and our engineers are working on it. Please bear with us in the meantime.

Thank you for your understanding!

Regards,
Fangyuan

rated : 0 Up Down

Fangyuan - Sep 20, 2018 at 03:40PM CEST

Wunderlist Support Center Support Staff

Hello again,

I’ve just got the update from the engineers that it should be working now.

Please try it again and let us know if the problem persists.

Regards,
Fangyuan

rated : 0 Up Down

Julia - Oct 08, 2018 at 01:09PM CEST

Hi,

I'm having the same issue when I use Opera, but it doesn't seem to happen in Edge.

Could you please extend the fix to Opera, too?

Thanks,
J

rated : 0 Up Down

Fangyuan - Oct 10, 2018 at 01:34PM CEST

Wunderlist Support Center Support Staff

Hello Julia,

Thank you for reaching out to us.

We resolved this problem by fixing errors in the back end, so it’s not browser-specific. Could you please try to clear the cache & history of Opera, log out your Wunderlist account in it and check if there is an update of the browser?

If it keeps happening, please send a screenshot plus your device type, OS version, and Opera version to support@wunderlist.com, so we can investigate this issue.

Looking forward to your reply. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

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