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App continues to freeze up

Fahad — Oct 16, 2018 07:15AM CEST

My app continues to freeze up several times a day. I switched from an iPhone 6 to an iPhone 7 and it still happens. Any luck fixing this problem that's been going on for so long now? I'm getting to the point where I don't want to use this app for much longer if this continues. I've already posted about this at least twice before. I just updated to iOS 12.0.1.


8 Community Answers

Wenxi - Oct 16, 2018 at 12:45PM CEST

Wunderlist Support Center Support Staff

Dear Fahad,

Thank you for reaching out to us, and we are sorry for the trouble.

Could you try to update Wunderlist to latest version and see if it resolves the problem? We have recently fixed a few freezing bugs but it might not completely solve all the issues. Please let me know if updating to the latest version still doesn’t work.

Best,
Wenxi

rated : -4 Up Down

Lbd - Dec 26, 2018 at 04:05AM CET

Same here. I have used this app for years and I love it. But recently it has been freezing several times per day. I recently upgraded to the latest version, and that has not helped - if anything it’s freezing more often now.

Please advise!

rated : 4 Up Down

Fangyuan - Dec 26, 2018 at 04:13AM CET

Wunderlist Support Center Support Staff

Hello Lbd,

Sorry for the continued trouble.

I have reported this issue and we will look into it. For the moment, please quit the app totally and restart it to solve the problem.

Thank you for your understanding. Happy holidays!

Regards,
Fangyuan

rated : -2 Up Down

Dom - Jan 22, 2019 at 09:48AM CET

Same issues here. I'm running the latest version (3.4.14) but have been experiencing increasing crashes upon open for a few months. Getting to the point that I need a new app. Restarting app is only a temp fix.
Any ideas?
Does app need deleting and reinstalling?

rated : 4 Up Down

Fangyuan - Jan 22, 2019 at 09:49AM CET

Wunderlist Support Center Support Staff

Hello Dom,

Sorry for the trouble.

We are working on an update on the Windows 10 version, hoping to fix this problem. Please bear with us in the meantime.

Thank you for your understanding in advance!

Regards,
Fangyuan

rated : -3 Up Down

Brendan Casey - Mar 01, 2019 at 09:52AM CET

I have the same issue. App restart required numerous times a day. Getting tedious. I had problems on iPhone 6, now having them on iPhone XS. Always keep iOS and app up to date.

rated : 1 Up Down

nick - Mar 01, 2019 at 09:52AM CET

I’ve always had this issue with it. I love wonderlist andhave been using it for a few years now but it is frustrating when it just freezes and , like others, found i have to close it and then open it again to unfreeze it. Im on the latest version of everything.
How can I keep up to date with progress on a fix?

rated : 3 Up Down

Fangyuan - Mar 01, 2019 at 10:05AM CET

Wunderlist Support Center Support Staff

Hello Brendan and Nick,

Sorry for the continued trouble.

We are still working on this issue and it’s rather tricky, so I cannot tell you when it can be fixed. Sorry for the disappointment.

Thank you for your understanding and support!

Regards,
Fangyuan

rated : -1 Up Down

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