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Inability to access established Wunderlist

Judy McGough — Jan 30, 2019 06:06PM CET

I was dropped from Wunderlist and when I tried to sign in, my email was not accepted. When I went to support, there was a $4.99 fee to help me access my account. Is this standard policy? I have never used any other email account.


1 Community Answers

Sijin - Jan 31, 2019 at 06:43AM CET

Wunderlist Support Center Support Staff

Hi Judy,

I am very sorry that you ran into this problem, and let me help you out!

By checking in our system, we found your account is under [jmcgoigh@whidbey.com]. It seems that you made a spelling mistake while signing up. Please use that email address to log in and follow this instruction [https://6wunderkinder.desk.com/customer/portal/articles/1725526] to change the primary email address of your Wunderlsit.

Hope my answer could help. Please let us know if you need more!

Best,
Sijin

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