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Can't log in on mobile app

Marc — Feb 02, 2019 06:27AM CET

I am trying to log in to the Wunderlist app on an iPhone 4s running iOS 9, but I cannot manage to do it. When I use my Wunderlist account details, I get the message that username or password is incorrect. When I try Facebook, which I have used to log in before, it tells me the email address doesn't exist on Wunderlist. However when I try log in on Mac OS, using Safari or the app, it works fine. I've tried multiple times and made sure I'm entering the correct characters. Has anyone else encountered this issue?


9 Community Answers

Fangyuan - Feb 03, 2019 at 05:50AM CET

Wunderlist Support Center Support Staff

Hello Marc,

Thank you for reaching out to us.

Could you please reset the password and try the email address login again? In our system, I find your email address is not confirmed, which will make you unable to receive emails from us. I have sent you a confirmation email, please find it in the inbox or spam folder. After confirming the email address, please reset the password.

Please let me know if you need more help. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

Illich - Feb 11, 2019 at 07:22AM CET

I am having the same problem!! Now that Microsoft is asking me for my Microsoft email and password I put the information correctly in but then it tells me that there’s another account with my email. THIS IS INFURATING!!

rated : 0 Up Down

Karen - Feb 11, 2019 at 07:22AM CET

I'm having a similar issue. I just keep getting routed back to the sign in screen. I used the same email and password on Microsoft.com and it works fine.

rated : 1 Up Down

Fangyuan - Feb 11, 2019 at 08:13AM CET

Wunderlist Support Center Support Staff

Hello Illich and Karen,

Thank you for reaching out to us and sorry for the late response.

To Illich: As I can indeed find an account under illichmujica@gmail.com, could you please try to log in with this email address?

To Karen: As I cannot find an account under kjchris@embarqmail.com, could you please send a screenshot to support@wunderlist.com so we can look into it?

Looking forward to your reply. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

Alberto - Mar 15, 2019 at 03:20AM CET

The same problem!

rated : 0 Up Down

Fangyuan - Mar 15, 2019 at 03:25AM CET

Wunderlist Support Center Support Staff

Hello Alberto,

Thank you for reaching out to us.

As I can find an account under your email, please choose the “sign in” button and enter your email address and password. I have sent you a password reset email in case you forget your password.

Please let us know if you need more help. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

Georgiana - Mar 18, 2019 at 10:26AM CET

I can't login in the app. I tried with gmail mail, with microsoft account, with fb. It doesn't work
I have a Samsung S7.
Please help me too!
Thank you

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Kim Misenheimer - Mar 18, 2019 at 10:26AM CET

I am unable to make an account for some reason.

rated : 0 Up Down

Fangyuan - Mar 18, 2019 at 10:30AM CET

Wunderlist Support Center Support Staff

Hello Georgiana,

Thank you for reaching out to us and sorry for the trouble.

As I do not find an account under your email, please try to log in with your other emails. If you cannot find it, please send an email to support@wunderlist.com and tell us the possible emails so we can try to find it for you.

Hello Kim,

Unfortunately, as we now only accept new users to register with Microsoft accounts, if you do not have one, please first create a Microsoft account: https://support.microsoft.com/en-us/help/4026324/microsoft-account-how-to-create

Then, please simply click at the Microsoft button at the first screen to register a Wunderlist account.

Please let me know if you have other questions. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

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