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Password Problem

Beth Belford — Mar 12, 2019 04:04PM CET

I am trying to remove the email address currently set as my primary one, caroleigh.belford@claremontlincoln.edu. To do this, I have to enter my password. I know that I am typing it in correctly and that I have the right password for that account, but it keeps telling me the password is incorrect. I even went through my university portal to double-check that I had the correct password, and I do. Could you please remove my student email address, as this account will only be used for work.


5 Community Answers

Fangyuan - Mar 13, 2019 at 07:52AM CET

Wunderlist Support Center Support Staff

Hello Beth,

Thank you for reaching out to us.

Please note that you need to enter the Wunderlist password, not the password for your email. I have sent you a password reset email, please find it in your inbox or spam folder and follow the prompts.

Please also note that you cannot change the primary email to the secondary email. If you want to do that, please first remove the secondary email at http://www.wunderlist.com/account/emails

Please let me know if you have other questions. Have a great day!

Regards,
Fangyuan

rated : -1 Up Down

Basel - Mar 14, 2019 at 10:59AM CET

Hi,

I am facing the exact same issue as Beth, please assist me in resetting the password and successively deleting my account.

rated : 0 Up Down

Fangyuan - Mar 14, 2019 at 11:06AM CET

Wunderlist Support Center Support Staff

Hello Basel,

Thank you for contacting.

As I cannot find an account under it@sannams4.com, you might have successfully deleted this account. If this is not the account you want to delete, please tell me the email address so I can help you further.

Looking forward to your reply. Have a great day!

Regards,
Fangyuan

rated : 0 Up Down

Anna - Mar 15, 2019 at 09:11AM CET

Please sent me a password reset email. I forgot password Wunderlist

rated : 0 Up Down

Fangyuan - Mar 15, 2019 at 09:22AM CET

Wunderlist Support Center Support Staff

Hello Anna,

Thank you for reaching out to us.

As I can see your email address is not confirmed, you cannot receive our password reset email. I have sent you a confirmation email, please find it in your inbox or spam folder.

When your email is confirmed, please go to “Sign In” and use the “Forgot Your Password?” functionality to receive a link via email to reset your password.

If you do not see the password-reset-email in your Inbox, please remember to check your Spam folder.

I hope that helps! If you run into any problems or have any questions just let me know.

Best Regards,
Fangyuan

rated : 0 Up Down

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