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Server error message

Peter Maddern — Apr 20, 2019 03:33PM CEST

I record an audio note into a task on Wunderlist for Android version 3.4.9 build #1176 on my Samsung Galaxy Note 8 by using ‘Add a file’. However, when I try to play it back in the app, I get the error message “there was a problem connecting to the Wunderlist servers. Please try again and check status.wunderlist.com for updates”. I checked server status and there were no operational issues. I opened the app settings – Extras – Get Support – and clicked on ‘Reset server connection’ but the problem persists.

Any ideas how to fix this. Photos added from the gallery or taken on the phone open fine without any error messages.

Peter


1 Community Answers

Fangyuan - Apr 22, 2019 at 10:55AM CEST

Wunderlist Support Center Support Staff

Hello Peter,

Thank you for reaching out to us and sorry for the trouble.

Could you please try to log out your account and log back in? If the problem persists, please send a screenshot of the error message to support@wunderlist.com.

Looking forward to your feedback. Have a great day!

Regards,
Fangyuan

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