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wunderlist freeze after last update

Saulo — Aug 27, 2019 03:26PM CEST

Today just updated my wunderlist to the last version after notification from mac app store, and now the app is frozen, completely empty whenever is opened. Killed the app a couple times but it just opens the same way... why is that?


17 Community Answers

Fangyuan - Aug 28, 2019 at 11:43AM CEST

Wunderlist Support Center Support Staff

Hello Saulo,

Thank you for reaching out to us.

Could you please try to log out your account and log back in? Even if the app freezes, you can go to the top bar menu and choose Account > Sign out.

Please also try to uninstall the app, restart the mac and download it again.

If the problem persists, please tell me your macOS version so we can look into it.

Looking forward to your reply. Have a great day!

Regards,
Fangyuan

rated : -1 Up Down

Santiago - Aug 28, 2019 at 12:42PM CEST

Hi,
The same happens here. Did all you said in your response, but still freezed. Mac version 10.11.6
Regards,

rated : 0 Up Down

Fangyuan - Aug 28, 2019 at 01:28PM CEST

Wunderlist Support Center Support Staff

Hello Santiago,

Thank you for your information.

I have reported this issue and we are looking into it. In the meantime, please use the web app as a workaround: https://www.wunderlist.com/

Thank you for your understanding and patience!

Regards,
Fangyuan

rated : -1 Up Down

Julio Alvarez - Aug 29, 2019 at 12:33PM CEST

Hello.
The same happens here.
Did all you said in your response, but still froze too.
Same Mac version as Santiago - 10.11.6
Regards and waiting for a solution as soon as possible, please.
Thanks.

rated : 1 Up Down

Andrew - Aug 29, 2019 at 12:33PM CEST

Am having this same issue! Tried restarting, tried uninstalling and reinstalling, tried logging out and back in. All I get is a blank screen. I use Wunderlist for work and high-priority tasks so I'm in a pickle!

rated : 1 Up Down

Kevin - Aug 29, 2019 at 12:33PM CEST

I have the same issue. Mac OS X El Capitan Version 10.11.6

rated : 1 Up Down

Beth - Aug 29, 2019 at 12:34PM CEST

Same issue here.

rated : 1 Up Down

Santiago - Aug 29, 2019 at 12:34PM CEST

Hi Fangyuan,
If you provide me your email, I can send you the crash report.

Regards,

rated : 1 Up Down

Iván Sierra - Aug 29, 2019 at 12:34PM CEST

Hi,
The same for me. iMac 10.11.6
Thanks.

rated : 1 Up Down

Fangyuan - Aug 29, 2019 at 12:35PM CEST

Wunderlist Support Center Support Staff

Hello everyone,

Sorry for the trouble, please bear with us while we are working on it.

If you have a crash report, please send it to support@wunderlist.com.

Thank you for your understanding and patience!

Regards,
Fangyuan

rated : -1 Up Down

Diana - Sep 02, 2019 at 11:51AM CEST

Same problem here. Mac Os 10.10.5

rated : 0 Up Down

Fangyuan - Sep 02, 2019 at 11:52AM CEST

Wunderlist Support Center Support Staff

Hello Diana,

Thank you for your information.

I have reported it and hope it can be fixed soon.

Thank you for bearing with us in the meantime!

Regards,
Fangyuan

rated : 0 Up Down

Jakub - Sep 03, 2019 at 08:18AM CEST

Same thing here, I'm on El Capitan, 10.11.6

rated : 0 Up Down

Rod - Sep 04, 2019 at 11:20AM CEST

Just Updated Mac running OS 10.11.6 to Wunderlist Version 3.4.13 but still no window opens when App starts. Normal View Window opens Empty. (Was hoping problem would be resolved with update). I will restore app to older version from Time Machine until bug is fixed. Please advise if bug is fixed in next update notes.

rated : 0 Up Down

Fangyuan - Sep 04, 2019 at 11:21AM CEST

Wunderlist Support Center Support Staff

Hello Jakub and Rod,

Thank you for contacting and sorry for the continued trouble.

We are aware that the update 3.4.13 didn’t fix the issue and our team is working on a new update. Please stay tuned!

Regards,
Fangyuan

rated : 0 Up Down

Saulo - Sep 05, 2019 at 10:43AM CEST

Hello, I know that you've updated the app (for mac OS) yesterday, however, even after updating it, it keeps the same. I've logged out/in and is the same, blank screen on the app. Thank you very much.

rated : 0 Up Down

Saulo - Sep 05, 2019 at 05:24PM CEST

After today's update the issue is fixed for me (had to log out/in).

Thank you very much for your support. This is an amazing app and I wish it could continue coexisting with MS todo forever. While it exists, it will keep using it.
Regards

rated : 0 Up Down

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